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Return Policy

Refund, Returns and Cancellation Policy

Every piece we ship goes out with a Complete Satisfaction Guarantee. If for any reason you are not satisfied with your purchase, please return the unused merchandise in its original manufacturer packaging and shipping carton within 60 DAYS of receipt for a prompt and courteous exchange or refund, whichever you prefer. Refunds do NOT include original or return shipping charges. Exchanges are of course shipped at no charge. A 20% restocking charge applies to customized and special order items (made to order). Items received later than 60 days will receive a store credit.

Please note: items that are returned beyond the standard 60 day return period may qualify for a store credit as long as the item is in a new and unused condition, with full manufacturer packing and is still offered on the website.

Free Shipping Refund Policy (non-defective product only):

When you receive free shipping, Design Collections is paying shipping costs on your behalf. Return of products voids the free shipping offer. Refunds will be less actual shipping fees incurred by Design Collections. Refunds do NOT include original or return shipping charges. Exchanges are of course shipped at no charge.

Damaged Items Policy

We ask that you please inspect your order immediately upon delivery. Any damage MUST be reported by email within 5 business days of receipt. Please retain all original packaging materials and do not discard until advised otherwise. Do not ship the item back to us. We will arrange for the carrier to collect it if necessary. Regrettably, we will not be able to process claims for damaged goods if this is not reported to us within the indicated time frame of 5 business days and/or if the original packaging materials have been discarded.

Special Order and Custom Items

Returns for the small number of special order and custom items (made to order) are subject to a 20% restocking fee. Items purchased specifically for special events such as film or television shoots are subject to a no return policy.

Because any gift you choose is a very personal purchase, we've tried to give as much information as possible in terms of description and dimensions. But if there's anything else you'd like to know, we do encourage you to get in touch with us. Either email or call us at 414.276.4750. We'd also like to hear from you about any other items you'd like to see here.