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Refund, Returns and Cancellation Policy
Every piece we ship goes out with a Complete Satisfaction Guarantee. If for any reason you are not satisfied with your purchase, please return the unused merchandise in its original manufacturer packaging and shipping carton within 30 DAYS of receipt for a prompt and courteous exchange or refund, whichever you prefer. Refunds do not include original or return shipping charges. Exchanges are of course shipped at no charge.
Holiday gifts purchased in November and December have an extended 60 DAY return period. Items must be received no later than 60 days from when the order was originally placed to receive a refund for the item. Otherwise a store credit will be issued. (Refunds do NOT include original or return shipping charges. A 20% restocking charge applies to customized and special order items. Exchanges are of course shipped at no charge.) Please note: items that are returned beyond the standard 30 day return period or special holiday return period may qualify for a store credit as long as the item is in a new and unused condition, with full manufacturer packing and is still offered on the website.
Damaged Items Policy
We ask that you please inspect your order immediately upon delivery. Any damage MUST be reported by email within 5 business days of receipt. Please retain all original packaging materials and do not discard until advised otherwise. Do not ship the item back to us. We will arrange for the carrier to collect it if necessary. Regrettably, we will not be able to process claims for damaged goods if this is not reported to us within the indicated time frame of 5 business days and/or if the original packaging materials have been discarded.
Special Order and Custom Items
Returns for the small number of special order and custom items are subject to a 20% restocking fee. Items purchased specifically for special events such as film or television shoots are subject to a no return policy.
Because any gift you choose is a very personal purchase, we've tried to give as much information as possible in terms of description and dimensions. But if there's anything else you'd like to know, we do encourage you to get in touch with us. Either email or call us at 414.276.4750. We'd also like to hear from you about any other items you'd like to see here.